Change or Reset Your Password

A guide on how to change or reset your password in Plecto.

Last updated: Nov. 25, 2021

Change your password

  • Follow this link or click on your name in the bottom-left corner to open your account settings.
  • Click the "Change Password" button.
  • Fill out the password fields.
  • Click "Save" in the bottom right.

Plecto will log you out and display a success message that says your account was successfully updated. Log in with your email and new password to start using Plecto again.

Reset your password

We all forget passwords sometimes. If you can't access your account because of a lost or forgotten password, please follow the steps below to reset it:

  • Go to app.plecto.com/auth/password-reset.
  • Enter the email that is linked to your Plecto account and click the "Recover password" button. Plecto will send you an email with a link to set a new password.
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  • Follow the "Reset password" link in your email.
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  • Choose a new password for your Plecto account and click "Save."
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Didn't receive the email?

If you haven't received an email with the reset link, make sure to check the following:

  • Did you enter the correct email address?
  • Look into the spam folder in your email.

Still no email? Contact your Plecto administrators - they can help you reset the password.

Reset a password for your employee

If you are a Global Admin in Plecto, you can reset your employees' passwords. You can only reset passwords for employees that have login access. To see if an employee has login access, go to Organization > Employees. To reset a password for your employee, do the following:

  • Go to Organization > Employees > [Employee name] > Edit employee.
  • Find the "Login Access" section and click the "Reset password" button on the right.
  • Your employee will receive an email with their login details. Please invite them to change their password immediately.

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