How to change the E-mail Address of Employees
Here is a step-by-step guide to changing the e-mail of an employee without an admin access.
When you are logged into Plecto
If you are already logged into Plecto and wish to change the e-mail of your account, you can do this very easily.
- Locate the profile page in the lower left-hand corner, or through this link
- Here you will see the field "E-mail address," which will display your current e-mail address. Change your e-mail address and click on save. Your e-mail address will be updated instantly
If you cannot access your account
If you cannot access your account due to a forgotten password, please follow these steps:
- Go to this link, where you will be asked to type in your current e-mail address and reset your password. The e-mail address you provide should be the one linked to your Plecto account
- After doing this, you will receive an e-mail with a link to the page where you can reset your password
- When the above is done, you have to log into app.plecto.com. Then you should follow the steps described above
If you signed up with the wrong e-mail address
Please contact your Plecto account administrator, if you are not able to access your account because you signed up with an incorrect e-mail address.
The administrator should follow the two steps described below.
1. Resetting the e-mail address
- Locate the employee in the employee overview
- Click the "Actions"-button to the right of the employee's name
- Click on "Edit," and you will be redirected to the employee editing page
- Scroll down the page until you see the "Access"-section of the editing page
- Click on the "Remove login access"-button to remove the login access that is linked to the e-mail address of the employee
- Click on the "Invite to Plecto" button to invite the employee to Plecto again after typing in the correct e-mail address
2. Resetting your password and login with your new e-mail address
Please reach out to our support if you have any questions during this process, either by clicking on the chat icon in the bottom right-hand corner or by writing an e-mail to firstname.lastname@example.org.