If you integrate with e.g. Pipedrive and Podio we import all the active users.
If you have integrated both or maybe created some employees manually, it can happen that you have the same employees twice.
In a few steps the guide below will show you how to merge employees that figure twice or more on your employees list.
NB: Please always start with the occurrence with the highest role here:
We have started to match the External User, e.g. the user in Salesforce/Adversus, on e-mail. This means that we now auto-merge users by e-mail from the following integrations: Close.io, Adversus, Salesforce and Pipedrive v3.
Did you by accident merge a user with the wrong user? If the user is managed by an external system (e.g. Pipedrive or Google Analytics), there is a solution for this! 😊
In the example below, I have accidentally merged Margart Macon with the Marketing user from Google Analytics: