An overview of Intercom's data types and useful facts.
Using our Intercom integration it is possible to display:
Useful facts about Intercom:
Every 15 mins
Supports Custom Fields?
What is possible to display with our Intercom integration:
You can measure some of the following KPIs with our Intercom integration:
- Number of tickets (open, closed, snoozed)
- Avg. reply time
- Avg. resolution time
- Unanswered tickets
- Oldest unanswered ticket
These KPIs can be tracked in total for your team or per agent. You control what, how and where your data is displayed. Fully customize your Plecto dashboards with a growing list of widgets.
It is also possible to import tags from Intercom, allowing you to create even more detailed KPIs based on your conversations in Intercom.