My Notification Does Not Work – Why?

Here's a list of things you can check to troubleshoot your notification.

Last updated: July 28, 2022

You've created a notification in Plecto, but it doesn't seem to be working? Here are a few things you can check to find out what went wrong.

Make sure you have correctly set up the notification actions. Check if you're sending the notification to the correct destination slideshow.

Notification Actions - Play Sound on Slideshow

If you can't see the notification in your Slack channel, make sure you've invited Plecto to the channel. To invite Plecto, type @plecto in the message field in Slack and hit Enter. Here's the article on how to send a Slack notification.

Invite Plecto to Slack.png

Make sure you have enabled the notification for the right team(s) or employee(s). If you have enabled the notification for a team, please make sure there are employees assigned to this team.

The Enabled from this date setting uses the default date field from your data source. The default date can be configured on integration data sources. In manual data sources, the default date is usually the Created date.

Notification - Enabled From This Date

You can check the triggered notification log to verify if your notification has already been triggered.

  1. Go to Gamification > Notifications and open a notification.
  2. Click the Log of triggered notifications in the top-right corner.
  3. If the notification triggered, you will see it in the log.

Test if your device is able to display Plecto slideshows and dashboards. To run a test, open in your TV browser or any other device you want to use for visualizing your business metrics with Plecto.

Still can't seem to make it work?

Reach out to our support team for help.

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