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Table of contents

Introduction

We have gathered some of the most common KPIs measured by the Customer Service department. The formula examples in this article are based on different integrations, such as Aircall, Zendesk, Salesforce, Vitally, and others. You can use any of our integrations to build the same or similar KPIs – it all depends on what data you import to Plecto.

Draw inspiration for your CS dashboard and use these KPIs to give everyone a real-time overview of their workload, progress, status, and more.

What is a KPI?

In Plecto, a Key Performance Indicator or KPI consists of formula + widget + time period.