Using our Firmafon integration it is possible to display:
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You can import both incoming and outgoing calls through Firmafon.
When importing outgoing calls, you should create a data source for each employee, you would like to track. This means that you also need an access token for each employee you wish to receive data from.
Follow these steps to create a data source for an employee and track incoming and outgoing calls:
Unfortunately, it is not possible to have all outgoing and incoming calls gathered in a single data source, due to limitations from Firmafon that are implemented to comply with the Danish telecommunications legislation.