Puzzel

Import data directly from Puzzel and create real-time dashboards and reports for your contact center KPIs. For each data type you add, Plecto will create one data source. Find the list of data sources under Data management > Data sources. Currently, you can import the following data types:

• Calls
• Agent Events

To connect to Plecto, you need to ask Puzzel to set up your Puzzel database. Once they do, you will receive a set of credentials that you can use to connect your Puzzel account to Plecto.

1. Go to Data management > Data sources > + New data source.
2. Select Puzzel from the integration list. You will be asked to provide the following credentials:
   Login (example: 440661)
   Database password
   Database endpoint (example: hrd05.puzzel.com)
   Port (example: 8260)
   Database name (example: connectcalldata_440661)
3. Click Next to continue.
4. Now choose the data types you want to import to Plecto and click Next. For each data type you import, Plecto will create one data source and place it under Data management > Data sources.