A guide on how to integrate the data from Dixa to Plecto to see your conversation KPIs in real time.

Last updated: Jan. 20, 2023

For each data type you import, Plecto will create one data source. Find the list of data sources under Data management > Data sources. Our integration with Shopify currently allows you to import the following data types:

  • Conversations
  • Messages
  • Activity Logs (beta)
Technical details

Visit our Dixa integration page to see the technical details such as data update frequency, custom field support, and more.

Before you can integrate Dixa with Plecto, you need to generate an API token in your Dixa account. You need to have admin access in Dixa to be able to generate an API token. Read this article to learn how to create your Dixa API token.

  1. Go to Data management > Data sources > + New data source > Dixa.
  2. Insert the API token that you previously generated in Dixa, then click Next.
  3. Select the data types you want to import to Plecto.
  4. (Optional) Expand the Advanced settings to change the data source title, default date field used in formulas, or other settings. You can access the settings also after you've created the data source.
  5. Click Next to continue and import the data.
Tip – Install a Dixa dashboard made by Plecto experts

Visit Plecto Store and install a Dixa dashboard to see your conversation KPIs right away. The dashboard is ready to be used with your Dixa data, and you can customize it however you want once it's installed.

As of October 2022, we no longer have query limitations. The only limitation is that data for Activity Logs (beta) is only available for up to 90 days on a query.

Dixa webhooks update all your Dixa data sources in Plecto that use your credentials. For example, if you have two data sources, webhooks will update both of them at once using the same credentials.

How to configure webhooks in Dixa
  1. To configure a webhook, go to the integration settings page in Dixa.
    Alternatively, you can find it under Settings > Integrations > Webhooks (configure webhooks) > Add Webhook.
  2. Add the following information:
    1. Name: Choose the name of your webhook.
    2. Webhook URL: https://app.plecto.com/admin/data-sources/dixa/{PLECTO CREDENTIALS UUID}/hook/ You can find the UUID of your Plecto credentials under Data management > Credentials. Click on your credentials for the Dixa integration and copy the alphanumerical string that is the final part of the URL when opening the credentials.
    3. Authorization: Not required.
    4. Enable: Make sure to enable the webhook.
    5. Events: Select the events from the list for which you want to enable the webhook.
  3. To finish, click Create Webhook.
  • The "Number of agents replies" field is empty

If there are some empty fields in your Messages and Conversations data sources, add an Activity Logs data source and run a manual import on Messages and Conversations.

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