An overview of Aircall's data types, useful facts and Good-to-Know's.
Data source types
When you choose to make an integration to Aircall then you can choose from the following two data source types:
- Aircall Calls-
Aircall will provide you with a phone system for modern business, which allows you to have a complete and simple overview of incoming, outgoing and missed calls.
- Aircall Agents-
Calls will be linked to users/employees which previously have been in contact with the same phone number. This will help to know who the incoming call should/could be redirected to.
Optimize your Aircall setup
To make sure that all the desired calls are being imported automatically into your data source in Plecto then you should make sure to add all phone numbers you would like to track in Aircall.
You can do this in Aircall by following this flow:
Aircall site > Integration > Plecto > Configure > Add or remove numbers