Aircall

A guide on how to connect Aircall to Plecto and display your call KPIs on real-time dashboards.

Last updated: Oct. 28, 2021

Our integration to Aircall allows you to import the following data types:

  • Agents: All calls are linked to call agents that have previously been in contact with the same phone number. Importing this data type will help you know who the incoming call should (or could) be redirected to.
  • Calls: Get real-time data for your incoming, outgoing, and missed calls.

Visit our Aircall integration page to see the technical details, such as the update frequency, custom field support, and more.

To connect Aircall to Plecto, follow the steps below:

  1. Go to Data management > Data sources+ New data source.
  2. Select Aircall from the integration list.
  3. Click "Next." You will be redirected to Aircall to log in to your account.
  4. Click "Authorize" to allow Plecto access information about your calls in Aircall.
  5. Now you can select the data types you want to import to Plecto. In this step, feel free to adjust the data source title and other parameters in the advanced settings. You can change the data source settings also later on once the data sources are created. Click "Next" to import your data.

You have now connected your Aircall data to Plecto. Find the list of your data sources in Data management > Data sources, or go to KPI management > Formulas to start building your KPIs.

For more help with formulas, go to Introduction to the Formula Editor or How to Build a Formula.

Once you have integrated Aircall into Plecto and created the data sources, you can optimize the integration setup to ensure that both systems work well together.

All you need is to add in Aircall all the phone numbers you would like to track. Log in to Aircall, then go to Integration > Plecto > Configure > Add or remove numbers. Read Aircall's help article for more information.

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Tip: After adding the phone numbers in Aircall, you can run a manual data reimport in your Plecto data sources to secure that all data gets imported. This step is not mandatory, but we recommend you do it anyway to make sure you get all of your data from Aircall.

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